On-site technical support. Network infrastructure. Data protection. IT asset management. For Hong Kong businesses that can't afford downtime.
We come to you. Wan Chai to Tuen Mun.
Keep your hardware running. Preventive maintenance, repairs, and lifecycle management for PCs, workstations, printers, and peripherals.
Moving offices? We handle the IT. Dismantling, transport, reinstallation, testing — all coordinated with your move.
Slow computers? Software conflicts? Blue screens? Our technicians diagnose and fix on-site.
The backbone of your business. Structured cabling, VPN, and server room management.
Professional LAN cabling, patch panels, and rack installation. Future-proof your office with Cat6/6A infrastructure.
Secure remote access for your team. Work from home, safely. Full integration with existing infrastructure.
We watch your servers so you don't have to. Temperature, humidity, UPS status, and proactive alerts.
Your data, protected locally. Backups, endpoint security, and CCTV surveillance.
Automated daily backups to on-premises NAS. Your data stays in your office. Never leaves your control.
Enterprise-grade antivirus, USB control, and application whitelisting. Stop threats before they spread.
Network-based CCTV. HD recording, remote viewing, motion alerts. For office security and peace of mind.
Know what you have. Know where it is. Know when to replace it.
Track every device from purchase to disposal. Automated alerts for warranty and maintenance dates.
Never miss a renewal. Never over-license. Compliance audits made simple.
| Tier | Response | On-Site | Coverage | Price |
|---|---|---|---|---|
| Essential | 24 hours | Next business day | Mon-Fri 9-6 | HK$3,800/mo |
| Business | 4 hours | 8 hours | Mon-Fri 8-8 | HK$6,800/mo |
| Enterprise | 2 hours | 4 hours | 24/7 | HK$12,800/mo |
Challenge: 50+ workstations, confidential data, zero tolerance for downtime.
Solution: Full network overhaul, encrypted backups, 24/7 monitoring.
Result: 99.98% uptime, 0 security incidents in 2 years.
Challenge: 8 stores, no centralized IT, inconsistent systems.
Solution: Standardized hardware, VPN connectivity, centralized management.
Result: 60% reduction in IT issues, centralized purchasing.
Challenge: Patient data security, compliance, 24/7 availability.
Solution: HIPAA-aligned security, encrypted backups, redundant internet.
Result: Full compliance, 0 data loss incidents.
Senior Technical Lead
15 years experience
CCIE, MCSE, Security+
Network & Server Rooms
On-Site Support Mgr
10 years experience
CompTIA A+, Apple Cert
Hardware & Relocations
Security Specialist
8 years experience
CISSP, CEH, MS Security
Endpoints & Data Sec
Asset Management Lead
7 years experience
ITIL, Project+
Inventory & Compliance
Critical issues: 2 hours (Central/Wan Chai), 4 hours (HK-wide). Non-critical: 24 hours.
All of Hong Kong Island, Kowloon, New Territories. Tung Chung and Lantau additional charge.
Yes. Enterprise SLA includes 24/7. Pay-per-incident available for non-contract clients.
Our Location
Rm B 11/F YAM TZE COML BLDG
23 THOMSON RD
Wan Chai, Hong Kong
Contact Numbers
Office: +852 2881 2345
Emergency 24/7: +852 9888 1234
support@vellocity.hk
Thank you. Our support team will review your inquiry and contact you shortly.